GuestRequestLog Offers a Cost-Effective Way to Connect Staff and Guests
DALLAS, TX (October 26, 2010) – GuestRequestLog.com today announced the debut of their new web-based software program, allowing hotel management to monitor, track and respond to guest requests in real-time from any location.
From service and transportation to maintenance requests and everything in between, GuestRequestLog offers an easy way to keep track of guest inquiries and coordinate a prompt response. The program requires no equipment and can be accessed 24/7 on any computer with an internet connection.
Once a request has been logged, the appropriate staff member(s) can be notified via text or radio message to attend to the situation promptly and efficiently. Quick resolution of such issues can impact operations in both the short-term and long-term, by improving guest satisfaction and ratings, boosting return rate and increasing revenue.
GuestRequestLog stores all data permanently and securely, allowing management to easily identify trends and measure staff response and performance – this data can be used to improve and enhance all aspects of customer service.
Most importantly, GuestRequestLog requires no contract or commitment and costs between $1 and $2 per day, a figure that will easily fit within any operating budget. The program can be implemented immediately, with just 1 hour of web-based training.
Designed, developed and tested by software and hospitality professionals, GuestRequestLog is the most user-friendly, cost-effective way to successfully monitor and handle guest-related issues, leading to increased revenue and a boost in overall customer satisfaction.