Assistant General Manager
Job description
The Sports Club/LA, the world’s premier sports and fitness Club Company is seeking a sharp, dynamic team player to join us in our relentless pursuit to deliver the perfect Member experience. We create an environment where you can flourish as we pledge to train, develop and reward our outstanding performers.
Main responsibility will be to provide five-star customer service and hospitality to our Members and guests.
Responsibilities to include, but not limited to the following:
ASSISTANT GENERAL MANAGER (Full Time):
• Review and approve all New Team Member Files-ensure accuracy in all Membership paperwork.
• Review, check for accuracy, and sign-off on all PCN’s within Housekeeping, Reception, Building Operations, and For Kids Only departments.
• Perform three daily walk-throughs to ensure that all departments are executing Company standards and to enhance communication with Members and Team Members.
• Review, check for accuracy, and sign-off on all PCN’s, vacation requests, sick day Requests, and other Team Member related paperwork within the Housekeeping, Reception, Building Operations, and For Kids Only departments.
• Conduct periodic audit for Kronos reports to insure accuracy.
• Conduct a new Member tour on a weekly basis.
• Perform Club Retention Service calls on a regular basis.
• Communicate liaison with night cleaning contractors.
• Conduct regular reviews of Who’s Calling calls to ensure quality and standards.
• Work the Reception Desk 10% of work time.
• Conduct daily huddles with energy and enthusiasm.
• Meet with the Reception, Housekeeping, Building Operations, and For Kids Only Managers on a weekly basis.
• Attend Reception, Housekeeping, Building Operations, and For Kids Only
• Monthly Team Meetings on a regular basis.
• Cascade all pertinent information from the General Manager meetings to the Reception, Housekeeping, Building Operations, and For Kids Only departments.
• Identify, report, and correct all needed Club and office repairs immediately.
• Maintain strong work habits, SCC Grooming Standards, attendance.
• Maintain fitness example for Members and Team Members by exhibiting a commitment towards a healthy lifestyle.
REQUIREMENTS:
• College degree a plus.
• 1 to 2 years luxury brand/athletic club/private club/hotel/guest services.
BENEFITS AND COMPENSATION: (Under Full-Time Status)
• Medical, Dental, Vision, Flexible Spending Account, and Life Insurance
• 401 (k) Retirement Saving Plan
• Complimentary Club Membership and Discounts
• Team Member Incentive & Recognition Programs
• Career Development
Most importantly, you must have a positive, enthusiastic, people person attitude! If you are this wonderful person, come work for us!
We are the industry leader – we have fun while relentlessly pursuing perfection not only in our facilities, programs and Member service, but also in our workplace for our Team Members. We offer excellent benefits, including a complimentary membership at The Sports Club/LA and we are proud of the career opportunities that are available to our top performers.
TO APPLY:
Please e-mail your resume to or to learn more about our company, visit our website at http://www.TheSportsClubLA.com
The Sports Club/LA
1835 Sepulveda Blvd.
Los Angeles Ca. 90025
The Sports Club Company is committed to an equal opportunity employment.
Salary indication:
How to apply
Please send your resume to