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Deputy Head Receptionist

As Deputy Head Receptionist the role will entail:-

The day to day supervision of the front desk and concierge team
Orchestrate and demonstrate a high standard of customer service & standards
Training and Development of the team
Ensure company standard policies and procedures are adhered
Handle guest enquiries and queries
Co-ordiating floats and checks
Liaising with accounts re city ledger and guest ledgers
Liaise with all departments
Essential criteria for this role is
One year’s experience as a Reception Shift Leader in a minimum 200 Bedroom Hotel in central London
Strong hands on and leadership skills
Strong training & development skills
Good all round communicator
Good attention to details on; standards and procedures
Knowledge of Opera or Fidelio
Part of the role will encompass Duty Management Shifts
Hours: Shifts and must be flexible including week ends

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Country: United KingdomCity: WEST ENDWebsite:

Category: Management » Front Office » Hotel » United Kingdom » Greater London

Front Office Manager

The Front Office Manager is a member of the Property Management Team.  He/she has leadership and management responsibilities for the Front Desk operations and staff.  The Front Office Manager will have the opportunity to utilize his/her skills and talents to:

* Provide exceptional guest service to all guests, setting the standard for front desk staff to follow
* Maintain personal contact with guests, clients and community organizations to ensure guest loyalty
* Supervise front desk staff (along with shuttle van and security staff where applicable) to include recruitment, orientation, training, scheduling, performance management, counseling and other team member relations issues
* Assist with various accounting/financial functions including AP, AP, city ledger billing, guaranteed no-show billing, direct bill accounts, 100% files, end-of-month reports and other department reports
* Maximize revenue and occupancy by accurately selling rooms, up selling during reservation calls and at check in, and by making future reservations at check out

What does our hotel offer to you as a new team member?

* A company culture that focuses on its people
* A fun, supportive work environment
* Opportunities for personal and professional growth and development
* Competitive compensation, bonus program and comprehensive benefits
* Great worldwide hotel brand room rate discounts

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Country: United StatesCity: ScottsdaleWebsite:

Category: Management » Front Office