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Hospitality Assured


Hospitality Assured is the quality standard created by the Institute of Hospitality specifically for customer facing businesses.

The Hospitality Assured process encourages businesses to look at their own operation for the customer’s perspective and to see where improvements should be made to benefit the business.  This is done by looking at how businesses score against the criteria in the 10 step standard.

Number of visits: 3603

Contact details:

  • Hospitality Assured
  • 34 West Street
  • Sutton, Surrey SM1 1SH
  • United Kingdom
  • Tel: +44 (0)20 8661 4900
  • Fax: +44 (0)20 8661 4901

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