Books - latest additions

Supervision in the Hospitality Industry 8th Edition

Supervision in the Hospitality Industry, 8th Edition focuses on the different roles of employees from beginning leaders, newly promoted supervisor, or anyone planning a career in the hospitality field. A market leader, this text is widely used by thousands of students training for a career in the hospitality industry and current hospitality supervisors alike. Supervision is unique in that it does not solely rely on the supervisor’s point of view; instead, it considers the viewpoints of all levels of associates to create an informed picture of management and supervision in the hospitality industry.

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Best price at Amazon now: $56.00

Corporate Social Responsibility in the Manufacturing and Services Sectors (EcoProduction)

Corporate Social Responsibility (CSR) is an important element in creating competitive advantages for enterprises in different sectors. The authors guide readers through the different cases studies in order to present the benchmarking of international standards and CSR initiatives, as well as CSR performance evaluation practices. This book aims to identify current problems that can arise during CSR implementation in manufacturing and services companies. Moreover some best practice examples suitable for the introduction of CSR in the small and medium size companies will be described.

The authors show how different stakeholders can benefit from sustainable resource management and pro-social behaviors. This book will be a valuable resource for both academics and practitioners who want to deepen their knowledge of CSR.

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Best price at Amazon now: $139.00

Introduction to Hospitality (6th Edition)

The Sixth Edition of Introduction to Hospitality focuses on hospitality operations while offering a broad, comprehensive foundation of current knowledge about the world’s largest industry. Throughout, author John R. Walker invites students to share this industry’s unique enthusiasm and passion. The text is organized into five sections: the hospitality industry and tourism; lodging; restaurants, managed services, and beverages; recreation, theme parks, clubs, and gaming entertainment; and assemblies and event management.

Each section includes insight from industry professionals, contains up-to-date information on career opportunities, and includes many examples illuminating current industry trends and realities. Extensively revised and updated, this edition contains new photos, new page layouts, and new coverage on topics ranging from sustainability to globalization.

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Best price at Amazon now: $24.00

Jerusalem: A Cookbook

A collection of 120 recipes exploring the flavors of Jerusalem from the New York Times bestselling author of Plenty, one of the most lauded cookbooks of 2011.

In Jerusalem, Yotam Ottolenghi and Sami Tamimi explore the vibrant cuisine of their home city—with its diverse Muslim, Jewish, and Christian communities. Both men were born in Jerusalem in the same year—Tamimi on the Arab east side and Ottolenghi in the Jewish west. This stunning cookbook offers 120 recipes from their unique cross-cultural perspective, from inventive vegetable dishes to sweet, rich desserts. With five bustling restaurants in London and two stellar cookbooks, Ottolenghi is one of the most respected chefs in the world; in Jerusalem, he and Tamimi have collaborated to produce their most personal cookbook yet.

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Best price at Amazon now: $15.90

Rediscover How to Cook Simple, Delicious, Affordable Meals

Cooking good food from scratch is a skill that can save you money, keep you healthy, and make you and your family and friends happy. What I’ve tried to do in this book is pick a whole load of meals that we all love to eat and break them down to make them as simple as possible. There are plenty of clear instructions and step-by-step pictures, so whether you’re an accomplished cook or a complete beginner, you’ll be able to enjoy cooking and achieve great results in the kitchen.

This book is inspired by all the people I’ve met who thought they could never and would never learn how to cook. I believe that good home cooking is one of the most essential, fundamental skills that every single person on this planet should have in order to look after themselves, their families, and their friends. This food revolution is all about people learning how to make a recipe, then teaching that recipe to their friends and family . . . if enough people do this, pretty soon everyone will be cooking. So cook something today, then PASS IT ON!

About Jamie Oliver

Jamie Oliver started cooking at his parents’ pub, the Cricketers, in Essex, England, at the age of eight, and developed a real passion for cooking. He writes for publications around the world and lives in London and Essex with his wife, Jools, and their children, Poppy, Daisy, Petal, and Buddy Bear. This is his tenth cookbook. The next season of his Emmy Award-winning television show, Jamie Oliver’s Food Revolution, is set in Los Angeles and will air in Spring 2011 on ABC.

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Best price at Amazon now: $8.46

101 Hotel Rooms

As our lives accelerate to keep pace with today’s frantic world, the possibility of truly arriving at a destination grows in importance. Hotel rooms represent one such destination where the boundary between journey and arrival, movement and stillness is most tangible. Interior designers are faced with the challenge of creating rooms that allow an authentic stillness in the most inherently transient of interior spaces. 101 Hotel Rooms presents 101 different design concepts by Corinna Kretschmar-Joehnk and Peter Joehnk, two specialists in the field of hospitality design. The projects are organised by means of categories such as resort, urban and beach hotels and each is presented by means of plans and drawings as well as an explanatory text that reveals the concept behind each design. What makes this title especially valuable is the direct insight into the planning process of two professional and highly successful interior designers.

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Best price at Amazon now: $38.17

Hotel Operations Management

Describing in great depth and detail all areas of hotel administration, this accurate book provides an up-to-date and comprehensive examination of the responsibilities of a hotel general manager. It shares with readers the procedures effective managers use to ensure their hotel¿s–and their own–ultimate success. KEY TOPICS This unique approach addresses all of the operating departments of a full-service hotel–Human Resources, Controller, The Front Office, Housekeeping, Food and Beverage, Safety and Property Security, Sales and Marketing, Facility Engineering and Maintenance–from the viewpoint of the General Manager. It also explores franchise agreements and management contracts, purchasing a hotel, and career opportunities. For current and future hotel general managers, and hotel department heads–i.e., executive housekeepers, directors of sales, controllers, and front office managers.

From the Back Cover
Describing in great depth and detail all areas of hotel administration, this accurate book provides an up-to-date and comprehensive examination of the responsibilities of a hotel general manager. It shares with readers the procedures effective managers use to ensure their hotel’s—and their own—ultimate success. This unique approach addresses all of the operating departments of a full-service hotel—Human Resources, Controller, The Front Office, Housekeeping, Food and Beverage, Safety and Property Security, Sales and Marketing, Facility Engineering and Maintenance—from the viewpoint of the General Manager. It also explores franchise agreements and management contracts, purchasing a hotel, and career opportunities. For current and future hotel general managers, and hotel department heads—i.e., executive housekeepers, directors of sales, controllers, and front office managers.—This text refers to an out of print or unavailable edition of this title.

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Best price at Amazon now: $35.75

Hotel Design, Planning, and Development, New Edition

A new edition of the “bible” for design, planning, and development in the hospitality industry. As its predecessor has done for the last fifteen years, this book will serve as the “go-to” guide for architects, planners, and developers involved in hotel projects. It offers an overview of the industry; in-depth analysis of emerging trends; the latest how-to; and essential design, planning, and development criteria. 250 illustrations. The previous edition was published under the title Hotel Planning and Design.

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Best price at Amazon now: $9.95

100 Tips for Hoteliers: What Every Successful Hotel Professional Needs to Know and Do

Twenty-two years ago, author Peter Venison’s Hotel Management became a best seller in the hotel and tourism industry, labeled a “must read” on the curriculum of every hotel school, and landed on the bookshelf of every hotel manager. Despite many requests for a follow-up volume, Venison declined, on the basis that he had nothing new to say. Now he does.Holed up for several weeks in five star hotels while concluding a complicated business deal, Venison realized that the standards offered by the industry still fall short of perfection. As a result, he has put pen to paper to produce this handy catalogue of suggestions to hoteliers, based upon his considerable personal experience as a hotelier and perpetual hotel guest.100 Tips for Hoteliers guides you from the inception of a hotel to its opening and operation, offering practical tips for each stage of the journey. It should prove equally useful to hotel school students as a checklist of what they can expect, and also to practicing hotel managers as a reminder of their responsibilities.Proceeds from the sale of 100 Tips for Hoteliers will be donated to the Duke of Edinburgh Cup charity.

About the Author
Peter Venison was raised in England, and is married with four children and eight grandchildren. Since retiring from Sun International Hotels, Venison co-chairs the Duke of Edinburgh Cup, a charity for disadvantaged children.

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Best price at Amazon now: $13.33

The New Gold Standard

The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

Discover the secrets of world-class leadership!

When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for the first time, the leadership secrets behind the company’s extraordinary success are revealed.

The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. Granted unprecedented access to the company’s executives, staff, and its award-winning Leadership Center training facilities, bestselling author Joseph Michelli explored every level of leadership within the organization. He emerged with the key principles leaders at any company can use to provide a customer experience unlike any other, such as:

  * Understanding the ever-evolving needs of customers
  * Empowering employees by treating them with the utmost respect
  * Anticipating customers’ unexpressed needs and concerns
  * Developing and conducting an unsurpassed training regimen

Sharing engaging stories from the company’s employees—from the corporate office and hotels around the globe—Michelli describes the innovative methods the company uses to create peerless guest experiences and explains how it constantly hones and improves them.

The New Gold Standard weaves practical how-to advice, proven leadership tools, and the wisdom of experts to help you create and embed superior customer-service principles, processes, and practices in your own organization.

From the Back Cover

Set the “Gold Standard” for your industry.

  * Define and Refine
  * Empower Through Trust
  * It’s Not About You
  * Deliver ‘Wow!’
  * Leave a Lasting Footprint

“Required reading for anyone who wants to learn how to create passionate employees and customers!”—Ken Blanchard, co-author of The One Minute Manager and The One Minute Entrepreneur

“The Ritz Carlton is the best hotel chain in the world because of the unique experience it offers. This book shows you how to install the same customer-focused attitude toward service that makes a world leader.”—Brian Tracy, author of The Way to Wealth

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Best price at Amazon now: $7.24

The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary


You already know the Starbucks story. Since 1992, its stock has risen a staggering 5,000 percent! The genius of Starbucks success lies in its ability to create personalized customer experiences, stimulate business growth, generate profits, energize employees, and secure customer loyalty-all at the same time.

The Starbucks Experience contains a robust blend of home-brewed ingenuity and people-driven philosophies that have made Starbucks one of the world’s most admired companies, according to Fortune magazine. With unique access to Starbucks personnel and resources, Joseph Michelli discovered that the success of Starbucks is driven by the people who work there-the partners -and the special experience they create for each customer. Michelli reveals how you can follow the Starbucks way to

  * Reach out to entire communities
  * Listen to individual workers and consumers
  * Seize growth opportunities in every market
  * Custom-design a truly satisfying experience that benefits everyone involved

Filled with real-life insider stories, eye-opening anecdotes, and solid step-by-step strategies, this fascinating book takes you deep inside one of the most talked-about companies in the world today.

For anyone who wants to learn from the best-and be the best-The Starbucks Experience is a rich, heady brew of unforgettable user-friendly ideas.

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Best price at Amazon now: $9.00

Grinding It Out: The Making Of McDonald’s

Few entrepreneurs can claim to have actually changed the way we live, but Ray Kroc is one of them. His revolutions in food service automation, franchising, shared national training and advertising have earned him a place beside the men who founded not merely businesses but entire new industries.

But even more interesting than Ray Kroc the business legend is Ray Kroc the man. Not your typical self-made tycoon, Kroc was 52 when he met the McDonald brothers and opened his first franchise.

Now meet Ray Kroc, the man behind the business legend, in his own words. Irrepressible enthusiast, perceptive people-watcher, and born storyteller, he will fascinate and inspire you. You’ll never forget Ray Kroc.

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Best price at Amazon now: $4.82

Be My Guest

An interesting book by Conrad Hilton and how he built his empire.

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Best price at Amazon now: $39.12

Four Seasons: The Story of a Business Philosophy

The founder of Four Seasons Hotels shares the philosophy and values that have made his legendary brand

How did a child of immigrants, starting with no background in the hotel business, create the world’s most admired and successful hotel chain? And how has Four Seasons grown dramatically, over nearly a half century, without losing its focus on exceptional quality and unparalleled service?

Isadore Sharp answers these questions in his engaging memoir, which doubles as a powerful guide for leaders in any field. He recalls the surprising history of his company, starting with its roots in his father’s small construction business, which Sharp joined after getting a degree in architecture. Shifting into hotels wasn’t easy, and he learned by trial and error.

His breakthrough was a vision for a new kind of hotel, featuring superior design, top-quality amenities, and, above all, a deep commitment to service. Sharp realized that customers would gladly pay extra for a “home away from home” experience. But that would be possible only if everyone-from managers and supervisors to bellmen, servers, and housekeepers-was fully engaged. The front-line staff, who have the most contact with guests, can make or break a five-star reputation.

Readers will be fascinated to learn how Four Seasons does it, year after year, in more than thirty countries around the world.

About the Author
Isadore Sharp is the founder, chairman, and CEO of Four Seasons Hotels, Inc. He opened the first Four Seasons in Toronto in 1961, and the company now operates seventy-eight luxury hotels and resorts around the world, with more than twenty-five additional properties under development. He and his wife, Rosalie, are prominent philanthropists.

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Best price at Amazon now: $12.49

Marriott - The J. Willard Marriott Story

There’s no doubt that J. Willard Marriott had an interesting life. Nor that the writing in this book is simple, conversational. Which makes the biography a very easy read, a good travel novel to flip through while staying at the hotels that bear the subject’s name.

That being said, you won’t find your life view changed, or gain some new appreciation for something in the business world or how you handle your personal affairs. Rather, the book just simply recounts the story of a man who was willing to work long and hard and trust in his own willpower. A couple of times the book tries to make a point about family and having priorities outside of work. But then, sometimes in the same page!, the book quotes Marriott as saying “No one ever gets rich working just 40 hour weeks.” This was a huge nuisance for me reading, Marriott continually saying that working every hour of every day was necessary for success and then turning around (especially when he was well off) and saying that work isn’t everything and one really should focus on other things. I could go on, but that’s more of a critique of how Marriott lived his life, I just wish the book addressed this (and other) bit of doublethink.

The book shines in its account of Marriott’s young life, from his ancestry through his early 30’s. After that it gets a little stale, almost predictable at parts as success keeps rolling. I wish it had focused more on the Marriott children as they grew into the family business, but I guess it’s a story of J. Willard Marriott, not the Marriott Corporation.

If you find a used copy, give it a read, it won’t take more than a week and is a good way to pass the time.

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Best price at Amazon now: $58.24